At MyHelpGuy.com we pride ourselves in excellent customers service and excellent knowledgable technicians. So for the most part there is no need for policys on what happens when something doesn't go just right or what happens when a customer is un-happy. Regardless our lawyers made us place this here to make sure we are above reproach. So we did it to appease them. If you have something that isn't quite right or you are not satisfied with, please contact us and give us the opportunity to make it right and show you that we love to see our customers smile. We love hearing the wonderful reviews and our goal is to have every client not just satisfied but that the client "You" are amazed at the lengths we go to wow you the customer. The boring legal stuff is below.