Question 1

What if I'm mounting a TV in the same location, but with a new mount?"

Accepted Answer

If you're mounting a TV in the same location as your old TV and using a new mount, you'll want to book a TV mounting service instead of the TV dismount/remount service from MyHelpGuy.com for the best results. The only exception to this is if MyHelpGuy.com can reuse all of the existing mounting holes.

Question 2

What is a TV dismount or remount?

Accepted Answer

A TV dismount or remount means either that you're removing a TV that's already been mounted or you're mounting a new TV in the same location as your old TV using the existing wall mount.

Question 3

Can I remove the TV from the wall and use the stand that came with the TV?

Accepted Answer

Yes, you can remove the TV from the wall and use the stand that came with the TV. After dismounting, your tech can install your TV to its stand.

Question 4

What is included in a TV Dismount or Remount Service with MyHelpGuy.com?

Accepted Answer

MyHelpGuy.com provides convenient TV dismounting and remounting services. For a TV dismount/remount, MyHelpGuy.com will: • Dismount your TV from the wall • Disconnect cords from relevant AV components • Neatly package the TV and components in a box you provide • Remove your mount from the wall • Conceal in-wall rated wires when applicable at an additional cost

Question 5

How do you dismount a TV?

Accepted Answer

To dismount a TV, first unplug all the cords. Then, after loosening any necessary Phillips or Allen screws from the wall mount, the TV is dismounted by lifting and pushing from the bottom to the top.