FAQ's

This page has every FAQ on our website all in one place. Search below for answers to all your most asked questions. Yes these are questions we actually get from our clients. Check them out. We hope they help you.

What do I do if I'm not really sure what the problem is?

That's why we're here! Some customers prefer to book a My Help Guy Remote Help. A tech will assess your computer remotely to either resolve the issue or to diagnose the problem. If your issue requires an in-home visit, we can schedule a follow-up service. My Help Guy Remote Help are a great value, immediate and available 24x7.
Can MyHelpGuy.com replace my hard drive?

Yes, MyHelpGuy.com can replace your hard drive. If your problem requires hard drive replacement, we can provide you with many options and price points to meet your specific needs.
My computer is very old. Can MyHelpGuy.com help?

MyHelpGuy.com can try to help, but sometimes repairing older computers is more costly than replacing the computer altogether. If your computer is more than 4-5 years old, consider your options. And if you need help setting up or sourcing your new computer, MyHelpGuy.com is here to assist.
Can MyHelpGuy.com help to add memory to my computer?

Yes, My Help Guy can add memory to your computer. Adding memory requires access to the inside of your computer, and My Help Guy can do this for your. If the problem you have requires additional memory, we can provide you with many different options to fit your needs.
What is included in the Computer Repair & Help service from My Help Guy?

MyHelpGuy.com offers a comprehensive Computer Repair & Help service for our customers, and it includes the following: • Diagnosis and troubleshooting of a single issue.
How much does My Help Guy's Computer Repair & Help service cost?

MyHelpGuy.com's Computer Repair & Help service begins at $99 for in-home service. Additional charges relate to problems your computer may be having and are for covering the cost of troubleshooting. • If your computer starts, but crashes or freezes right away, this is an additional $30. • If your computer is making loud noises, this is an additional $30. We will diagnose the issues and consult with you on you options to repair the issue.