FAQ's

It's not required, but a smart hub can streamline your smart home set up. Rather than using multiple apps to control each device, you can use your smart hub to control your devices with a single app.

No, the only thing you need is the smart door lock you want installed. If you need additional door locks installed, you can add that onto your service at an additional, reduced cost.

You can buy different brands of smart locks at hardware stores, electronic stores, or from online retailers such as Amazon.

MyHelpGuy.com will provide you a technician in your area. MyHelpGuy.com provides installation services for all brands of smart door locks including Level, August, Nest, SimpliSafe, Kwikset, Honeywell, Lockly, and more. Our techs are experts in all smart home categories.

If a technician finds a virus on your computer and your Computer Tune-up service ends up requiring virus removal, you may have to pay extra charges, but you will be notified beforehand so it's not a surprise. The good news is that MyHelpGuy.com can help you remove the virus with our Virus Removal service.

A C wire is a wire that's dedicated to delivering constant power to your thermostat. Most smart thermostats can charge their built-in battery using your system’s heating and cooling wires, but in a small number of situations you may need a C wire for consistent power to your thermostat. MyHelpGuy.com does not provide HVAC services, so you'll need to consult with an HVAC specialist.

The most important thing to know is that most smart thermostats are not compatible with high voltage systems. Common indications of high voltage systems include terminals listed as L1 or L2, a warning label or a label reading 110V/120V/240V on the back plate of your existing thermostat. Smart thermostat installation is only possible where there is an existing thermostat and adequate WiFi is necessary at the install location.

If you have multiple thermostats in your home, a smart thermostat can replace any or all of them. You don't need to replace all of your current thermostats. Existing thermostats will continue controlling your system just like they always have. We recommend installing the smart thermostat in your primary living area.

Most video doorbells require a functioning chime inside your home. If you don't have an existing chime or if it's not compatible, some manufacturers offer a chime accessory device.

When you book a Computer Installation and Setup with MyHelpGuy.com, your tech will: • Perform system updates • Remove unwanted programs • Help you setup user accounts • Test software and hardware functionality • Optimize computer start-up • Setup your user profiles • Help with syncing a printer, an external hard drive, a speaker, or an additional monitor

When you book a Computer Installation and Setup service, a My Help Guy technician in your area will be assigned to you.

The base price for a Computer Installation and Setup with MyHelpGuy.com is $99. An additional $20 charge applies if your computer is still in the box.

Essentially, after getting everything plugged in, including the monitor, keyboard and mouse, which MyHelpGuy.com can help you with, all you need to do is follow the prompts to configure Windows 10 to suit your preferences. If you need a more comprehensive overview of how to use Windows 10, you can book a computer training session with MyHelpGuy.com.

Setting up email on your new computer varies depending on the type of email client you're using, such as Microsoft Outlook, or if you prefer to access email through a web browser. MyHelpGuy.com offers an Email or Online Account Setup or Support service to help you configure email settings on either your desktop or mobile device.

MyHelpGuy.com's Virus Removal service is different from antivirus software because it includes in-person assistance with computer virus removal. Antivirus software is designed to prevent viruses from getting onto your computer in the first place, while MyHelpGuy.com helps remove existing viruses from your system. MyHelpGuy.com's Virus Removal service includes the installation of antivirus and antispyware software along with many other components.

A Virus Removal service with My Help Guy includes the following services: • Identifying the problem and troubleshooting for one affected computer • Performing a full system sweep for any viruses, spyware, or malware • Removal of any viruses, spyware, or malware • Repairing of any related issues with your Operating System • Installation of customer-supplied antivirus and anti-spyware software

Yes! Your technician will help you install customer-supplied antivirus and antispyware software.

If a technician finds out your issue is unrelated to a virus, malware, or spyware on your computer, you may have to pay extra charges for additional services, but you will be notified beforehand so it's not a surprise.

Yes, MyHelpGuy.com can replace your hard drive. If your problem requires hard drive replacement, we can provide you with many options and price points to meet your specific needs.

MyHelpGuy.com can try to help, but sometimes repairing older computers is more costly than replacing the computer altogether. If your computer is more than 4-5 years old, consider your options. And if you need help setting up or sourcing your new computer, MyHelpGuy.com is here to assist.

Yes, My Help Guy can add memory to your computer. Adding memory requires access to the inside of your computer, and My Help Guy can do this for your. If the problem you have requires additional memory, we can provide you with many different options to fit your needs.

MyHelpGuy.com offers a comprehensive Computer Repair & Help service for our customers, and it includes the following: • Diagnosis and troubleshooting of a single issue.

MyHelpGuy.com's Computer Repair & Help service begins at $99 for in-home service. Additional charges relate to problems your computer may be having and are for covering the cost of troubleshooting. • If your computer starts, but crashes or freezes right away, this is an additional $30. • If your computer is making loud noises, this is an additional $30. We will diagnose the issues and consult with you on you options to repair the issue.

The smart camera installation process is fairly similar across brands. Book your service selecting "Other" as the brand and provide the make and model. If we can't support your device, we'll let you know.

Battery-powered smart cameras can be placed virtually anywhere you have adequate WiFi. For outdoor installation, be sure your camera is rated for outdoor usage.

Yes — MyHelpGuy.comcan show you how to set up your printer network so you can print from portable devices, such as an iPad or smartphone.

Yes. MyHelpGuy.com shows you how to set up your printer so you can print from your iPhone using a wireless network.

Yes. We can help you connect to a WiFi network and set up a local wireless printer so you can print documents or photos from anywhere in your home.

A C wire is a wire that's dedicated to delivering constant power to your thermostat. Most smart thermostats can charge their built-in battery using your system’s heating and cooling wires, but in a small number of situations you may need a C wire for consistent power to your thermostat. HelloTech does not provide HVAC services, so you'll need to consult with an HVAC specialist.

The most important thing to know is that most smart thermostats are not compatible with high voltage systems. Common indications of high voltage systems include terminals listed as L1 or L2, a warning label or a label reading 110V/120V/240V on the back plate of your existing thermostat. Smart thermostat installation is only possible where there is an existing thermostat and adequate WiFi is necessary at the install location.

If you have multiple thermostats in your home, a smart thermostat can replace any or all of them. You don't need to replace all of your current thermostats. Existing thermostats will continue controlling your system just like they always have. We recommend installing the smart thermostat in your primary living area.

Yes! Part of our TV Installation and Setup service includes getting you connected to the internet and helping you ramp up its smart tech capabilities.

Yes. If you'd like to get rid of software on your Mac, our techs can show you how to uninstall it properly.

Yes. MyHelpGuy.com is capable of showing you how to install software on Windows 10 and ensure it operates properly.

Yes. If needed, MyHelpGuy.com can show you how to uninstall software on Windows 10.

A software installation with MyHelpGuy.com includes the following services: • Ensuring compatibility with your existing computer and operating system • Installation of software • Performing any necessary software updates • Setting up any relevant shortcuts on your desktop • Uninstalling unwanted software, if applicable • Instant support through HelloTech NOW online, depending on the nature of your request

We can help with that. Go ahead and book your service, detailing the issue you're experiencing.

Yes. When you book your service, you can detail the issue you're experiencing. Our techs can assist you with troubleshooting problems you're having with an online account, even if it's not an email account specifically.

This Email or Online Account Setup service with MyHelpGuy.com includes: • Troubleshooting or setting up one active email account • Configuring account settings and features • Demonstrating webmail functionality

It's not required, but a smart hub can streamline your smart home set up. Rather than using multiple apps to control each device, you can use your smart hub to control your devices with a single app.

We recommend installing the doorbell in a location that provides a clear view of your entryway. Some manufacturers offer accessory plates that adjust the angle of your doorbell providing an improved view.

Most video doorbells require a functioning chime inside your home. If you don't have an existing chime or if it's not compatible, some manufacturers offer a chime accessory device.

MyHelpGuy.com does not repair hardware so if the problem requires replacement parts, we can only diagnose the issue.

Most video doorbells require a functioning chime inside your home. If you don't have an existing chime or if it's not compatible, some manufacturers offer a chime accessory device.

MyHelpGuy.com offers a comprehensive Computer Training & Lessons service for our customers, covering all the basics, including: • An overview of the operating system you use: Mac or Windows • How to navigate your computer to find the programs you want to use • How to use your web browser to access websites, use search engines, create bookmarks, and other best practices • Up to 1-hour of training on whatever computer basics are most important to you!

MyHelpGuy.com provides many options for hiding wires after your TV wall mount installation to achieve a neat, clean appearance. Included in your service are neatly dressed wires, but cord masking and in-wall cord concealment services are offered for an additional cost.

TVs can be mounted on most surfaces, including drywall that's screwed to metal or wood studs and brick. TVs cannot be mounted to plaster, tile, or stone walls.

The type of TV mount you need depends on the screen size and weight of your TV. Different mounts offer a wide variety of viewing options as well. Check your television's specifications. Get a wall mount that is compatible with the exact specifications of your television. ...Choose the amount of swivel. Decide whether you want your wall mount to swivel or remain stationary. ...Decide whether you want a mount with an arm. ...Consider the price.

MyHelpGuy.com offers a same-day TV mounting service and has service techs available 7 days a week. HelloTech's TV mounting service includes: • Installation of a mounting bracket • Mounting of one TV • Connecting all necessary video and audio cables and components • Neat dressing of wires • Configuring peripheral devices • In-wall or external cord concealment services (at an additional cost)

You can put your cable box wherever you'd like after a TV wall installation. Many people choose to keep their cable box in an entertainment center that's placed near or underneath the mounted TV.

The ideal height for TV mounting depends mainly on four factors: the size of the TV, how far away you'll be, your eye level height, and the viewing angle. As a rule, the center of a 42” TV should be mounted about 56 inches from the floor, a 55” TV around 61 inches, a 65” TV around 65 inches, and a 70” TV around 67 inches. But the exact mounting height will vary depending on your eye level, which will vary depending on the height of your seats, couch, or bed. Per the Society of Motion Picture and Television Engineers, you’ll want the TV to be mounted for a viewing angle of not more than 30 degrees. Most people casually sit between 10 to 15 degrees reclined.

Full-motion (aka articulating) mounts offer the most versatility. They can extend from the wall, swivel side to side, tilt up and down, and even rotate. However, if you want your TV to be flush with the wall, then you should choose a low-profile (aka flat or fixed) or tilting mount.

Battery-powered smart cameras can be placed virtually anywhere you have adequate WiFi. For outdoor installation, be sure your camera is rated for outdoor usage. Smart cameras with power cords will need to be installed within distance of a power outlet. If you're installing a camera on the exterior of your home and don't have an exterior outlet, check for a nearby outlet on the interior side of the install location. We may be able to drill a hole through the exterior wall large enough to utilize an interior power outlet. We recommend sealing any gaps in the wall after your service.

Yes, you can remove the TV from the wall and use the stand that came with the TV. After dismounting, your tech can install your TV to its stand.

MyHelpGuy.com provides convenient TV dismounting and remounting services. For a TV dismount/remount, MyHelpGuy.com will: • Dismount your TV from the wall • Disconnect cords from relevant AV components • Neatly package the TV and components in a box you provide • Remove your mount from the wall • Conceal in-wall rated wires when applicable at an additional cost

To dismount a TV, first unplug all the cords. Then, after loosening any necessary Phillips or Allen screws from the wall mount, the TV is dismounted by lifting and pushing from the bottom to the top.

Yes, you can have your TV mounted above a fireplace as long as the wall material is made of drywall or sheetrock. We can mount on additional materials for an added fee.

MyHelpGuy.com provides many options for hiding wires after your TV wall mount installation to achieve a neat, clean appearance. Included in your service are neatly dressed wires, but cord masking and in-wall cord concealment services are offered for an additional cost.

TVs can be mounted on most surfaces, including drywall that's screwed to metal or wood studs and brick. TVs cannot be mounted to plaster, tile, or stone walls.

The type of TV mount you need depends on the screen size and weight of your TV. Different mounts offer a wide variety of viewing options as well.

MyHelpGuy.com offers a same-day TV mounting service and has service techs available 7 days a week. MyHelpGuy.com's TV mounting service includes: • Installation of a mounting bracket • Mounting of one TV • Connecting all necessary video and audio cables and components • Neat dressing of wires • Configuring peripheral devices • In-wall or external cord concealment services (at an additional cost)

You can put your cable box wherever you'd like after a TV wall installation. Many people choose to keep their cable box in an entertainment center that's placed near or underneath the mounted TV.

The ideal height for TV mounting depends mainly on four factors: the size of the TV, how far away you'll be, your eye level height, and the viewing angle. As a rule, the center of a 42” TV should be mounted about 56 inches from the floor, a 55” TV around 61 inches, a 65” TV around 65 inches, and a 70” TV around 67 inches. But the exact mounting height will vary depending on your eye level, which will vary depending on the height of your seats, couch, or bed. Per the Society of Motion Picture and Television Engineers, you’ll want the TV to be mounted for a viewing angle of not more than 30 degrees. Most people casually sit between 10 to 15 degrees reclined.

Full-motion (aka articulating) mounts offer the most versatility. They can extend from the wall, swivel side to side, tilt up and down, and even rotate. However, if you want your TV to be flush with the wall, then you should choose a low-profile (aka flat or fixed) or tilting mount.

Yes. We'll troubleshoot connectivity issues and install network cards and wireless connections if need-be. We know methods for speeding up slow internet connections. We'll also help you set up your internet preferences.

Yes. We can also show you how to speed up your WiFi connection and boost your signal. Our technicians can help you establish a secure, reliable connection to minimize slowdowns. If you need it, we can also configure and secure a router.

Yes. MyHelpGuy.com's WiFi and Network Connection Support Service includes troubleshooting network connectivity problems.

When you book a WiFi and Network Connectivity Support service, a MyHelpGuy.com technician in your area will be assigned to you.

A Data Back-up or Transfer service with MyHelpGuy.com includes many useful services for backing up existing data or transferring files. Here is a list of what our service includes: • Creating a back-up of up to 10GB of data to a CD or DVD • Transferring data to an external hard drive • Backing up data to the cloud

MyHelpGuy.com's Data Back-up or Transfer service has a base price of $129. Additional charges may apply if you plan to back up a lot of data. For transfers between 10GB – 100GB, you'll pay an extra $15. For between 100GB and 1TB, you'll be charged an extra $25. And for data larger than 1TB, you'll pay an additional $50.

No, we do not supply external hard drives for this Data Back-up or Transfer service. You will need to have your own external hard drive. We can source and provide a Hard Drive for an additional fee.

Unfortunately, no. Our Data Back-up or Transfer service does not include data recovery from damaged hard drives. Ask you technician about our advanced service of data recovery. This is priced on a case to case basis.

My Help Guy provides many options for hiding wires after your TV wall mount installation to achieve a neat, clean appearance. Included in your service are neatly dressed wires, but cord masking and in-wall cord concealment services are offered for an additional cost.

TVs can be mounted on most surfaces, including drywall that's screwed to metal or wood studs and brick. TVs cannot be mounted to plaster, tile, or stone walls.

The type of TV mount you need depends on the screen size and weight of your TV. Different mounts offer a wide variety of viewing options as well. Check your television's specifications. Get a wall mount that is compatible with the exact specifications of your television. ...Choose the amount of swivel. Decide whether you want your wall mount to swivel or remain stationary. ...Decide whether you want a mount with an arm. ...Consider the price.

MyHelpGuy.com offers a same-day TV mounting service and has service techs available 7 days a week. MyHelpGuy.com's TV mounting service includes: • Installation of a mounting bracket • Mounting of one TV • Connecting all necessary video and audio cables and components • Neat dressing of wires • Configuring peripheral devices • In-wall or external cord concealment services (at an additional cost)

You can put your cable box wherever you'd like after a TV wall installation. Many people choose to keep their cable box in an entertainment center that's placed near or underneath the mounted TV.

The ideal height for TV mounting depends mainly on four factors: the size of the TV, how far away you'll be, your eye level height, and the viewing angle. As a rule, the center of a 42” TV should be mounted about 56 inches from the floor, a 55” TV around 61 inches, a 65” TV around 65 inches, and a 70” TV around 67 inches. But the exact mounting height will vary depending on your eye level, which will vary depending on the height of your seats, couch, or bed. Per the Society of Motion Picture and Television Engineers, you’ll want the TV to be mounted for a viewing angle of not more than 30 degrees. Most people casually sit between 10 to 15 degrees reclined.

Full-motion (aka articulating) mounts offer the most versatility. They can extend from the wall, swivel side to side, tilt up and down, and even rotate. However, if you want your TV to be flush with the wall, then you should choose a low-profile (aka flat or fixed) or tilting mount.

We'd need to assess your particular set up to know for sure. If your home is very large or your router is on one side of the house, you may want to have 2 extenders on hand just in case. If you need help in determining how many WiFi extenders you need, just let us know and we can help guide you prior to your appointment. Many customers prefer to book a WiFi Connectivity Support service first to diagnose the best solution for the optimal WiFi network.

It's best to have a WiFi extender of choice available for your service. If you need help in selecting the right one, just let us know and we can help guide you prior to your appointment.

We can schedule a follow-up service once you have your replacement parts. Please be aware that MyHelpGuy.com does not repair hardware so if the problem requires replacement of a part inside a device, we recommend contacting the manufacturer.

We can schedule a follow-up service once you have your replacement parts. Please be aware that MyHelpGuy.com does not repair hardware so if the problem requires replacement of a part inside a device, we recommend contacting the manufacturer.

New types of smart home devices are introduced regularly. If you don't see the appropriate installation service for your device in the Smart Home category, simply book this service. If we can't support your device, we'll let you know.

All those wires and such can be confusing. If you're looking to expand or optimize your home theater system, we can help you figure out the best options. Our most popular request is learning how to program and use that finicky universal remote.

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You'll need to have all of the necessary cables to connect your devices. This includes HDMI, optical, audio and power cables.