Question 1

Does a data transfer or back-up take a long time?

Accepted Answer

The more data you have, the longer your service will take. If you have a very large amount of data, your tech may start the process and walk you through the remaining steps.

Question 2

What is included in a Data Back-up or Transfer with MyHelpGuy.com?

Accepted Answer

A Data Back-up or Transfer service with MyHelpGuy.com includes many useful services for backing up existing data or transferring files. Here is a list of what our service includes: • Creating a back-up of up to 10GB of data to a CD or DVD • Transferring data to an external hard drive • Backing up data to the cloud

Question 3

How much does My Help Guy's Data Back-up or Transfer service cost?

Accepted Answer

MyHelpGuy.com's Data Back-up or Transfer service has a base price of $129. Additional charges may apply if you plan to back up a lot of data. For transfers between 10GB – 100GB, you'll pay an extra $15. For between 100GB and 1TB, you'll be charged an extra $25. And for data larger than 1TB, you'll pay an additional $50.

Question 4

Will MyHelpGuy.com provide me with an external hard drive for back-ups?

Accepted Answer

No, we do not supply external hard drives for this Data Back-up or Transfer service. You will need to have your own external hard drive. We can source and provide a Hard Drive for an additional fee.

Question 5

I need to recover data from a damaged computer or drive. Can MyHelpGuy.com help?

Accepted Answer

Unfortunately, no. Our Data Back-up or Transfer service does not include data recovery from damaged hard drives. Ask you technician about our advanced service of data recovery. This is priced on a case to case basis.

Data Back-up & Transfer